Spec Driven Versus Client Satisfaction in Outsourcing

Chris Shinkle introduced us to the Kano model of customer satisfaction while internally presenting his Stop Doing Kanban, Start Learning lecture that he delivered at this year’s LSSC. The Kano…

SEP Congratulates Carmel For Being The Best Place to Live in America

SEP is proud to call Carmel, Indiana home and congratulates the city and its citizens for being named as The Best Place to Live in America as determined by Money…

Changing the Cost Discussion

Discussions with client representatives about hourly rates can be frustrating at times. The belief that an hour of any person’s (or supplier’s) time is exactly the same as any other…