Spec Driven Versus Client Satisfaction in Outsourcing
Chris Shinkle introduced us to the Kano model of customer satisfaction while internally presenting his Stop Doing Kanban, Start Learning lecture that he… Read More
This is my archive
SEP Congratulates Carmel For Being The Best Place to Live in America
SEP is proud to call Carmel, Indiana home and congratulates the city and its citizens for being named as The Best Place to Live… Read More
Changing the Cost Discussion
Discussions with client representatives about hourly rates can be frustrating at times. The belief that an hour of any person’s (or supplier’s) time is… Read More